FAQ’S
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What should I expect?
You've booked your portrait session! Now what? Don't worry. I am here to guide you through the entire process from start to finish. Prior to your session we will have a phone or email consultation to workout the details and to ensure all of your questions have been answered.
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How long will the session last?
Session times vary, but an average session lasts anywhere between 60 mins to 2 hours.
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What happens if I need to reschedule?
We can reschedule up to one time in the case of an emergency/non weather related reasons. Rescheduling will be for the next available date. Please keep in mind that availability is limited, so the next available date may not be for a few weeks or longer.
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Why is my retainer non-refundable?
Once a date is reserved it can no longer be used for another client, therefore retainers are non-refundable. Retainers are transferable for up to 90 days.
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What forms of payment do you accept?
I accept most forms of payment including Square, CashApp, ApplePay, GooglePay, and bank transfers. Additionally, I offer flexible payment options through Afterpay and Klarna to accommodate your needs.
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What happens if it rains or the weather doesn't cooperate?
If we agree to shoot outside, weather plays an important role in natural light/outdoor photography. Unfortunately, I have no control over the weather, if we happen to get rained out we will reschedule for the next available date If I forsee inclement weather, I will contact you as soon as possible to reschedule or we can shoot in a studio space.
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Where will we take our photos?
I have my preferred studios in the Raleigh/Durham, Greensboro, and Charlotte areas, as well as Hampton Roads, VA, but I am always open to exploring new locations if you have recommendations. While I typically prefer shooting in studio for controlled lighting and atmosphere, I am equally comfortable working outdoors when the setting calls for it. Depending on your location, I will find the ideal studio space for our session to ensure the best possible results.
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Where are you based and do you travel?
Based in Durham, NC, I have a passion for travel and am excited to capture your special moments wherever your event takes place. For weddings and events beyond 100 miles from my home base, a travel fee will apply to cover the additional time and expenses. Let’s create stunning visual stories together, no matter the destination.
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Weddings Only | How many images will we receive?
There’s no cap on the number of photos you receive. Every beautiful moment captured on your wedding day deserves to be shared with you. My ultimate goal as your wedding photographer is to deliver an extensive collection of stunning images that tell the full story of your special day, ensuring no precious memory is left behind.
Raw Images
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I do NOT provide RAW files
For Weddings, Events or BTS Clients Only: Clients have the option to purchase all RAW images at the cost of $750 per session. The unedited, out of focus, blurry, imperfect, flawed are all moments that didn't make the cut for the final product. If you would like to purchase this material, we will then upload all files onto an external hard drive and mail it directly to your home address.
Terms & Conditions
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PAYMENTS
Client agrees to pay Photographer non-refundable retainer to secure session date. Retainer must be no less than 50% of the total session fee. In addition, Client agrees to remit full balance PRIOR to commencement of photo session plus any applicable sales tax.
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SESSION FEES
Session fees are due in full before the start of your scheduled session. Once a session fee is paid in full it cannot be refunded. If you need to reschedule for emergency reasons, we will apply your credit to your future session. If you would like to discuss the cost of your session or have questions, please feel free to email me.
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RETAINERS
Retainers are due at the time of booking. No sessions will be secure without a retainer. If we discuss a date for your session via email or any other form of communication that date is not confirmed without a deposit. Retainers are non-refundable.
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STUDIO RENTAL FEE
Studio rental is included in your session fee and is the responsibility of the client. Studio selection is at the discretion of the photographer and will be confirmed once the fee or deposit is received.
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SUNDAY FEE
I require an additional $150 for Sunday bookings, as I normally do not work or schedule shoots on Sundays.
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CANCELLATION
All retainers are a non-refundable. Clients are given one pass to reschedule for emergency purposes. Beyond that, you must place a new deposit to secure a new date. Should weather cause us to reschedule there is no fee. Once a session fee is paid in full there are no refunds, only reschedules.
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PUNCTUATION PLEASE
It is very important that you arrive to your session on time and ready to begin. Our specific appointment time is set aside just for you. Please make every effort to be time so that you can receive your full session. Being late or not ready to start will cut into to our shooting time. Showing up more than 30 minutes late may result in a forfeit of your session fee. Please limit attendance to those being photographed plus one to keep down distraction.
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INCLEMENT WEATHER
Rescheduling/Cancellations: While I have no control over mother nature, I will do my best to work around any inclement weather. If we are unable to avoid rescheduling due to inclement weather we will reschedule for the next available date & time. Rescheduling will be for the next available date. Please keep in mind that availability is limited so the next available date may not be for a few weeks or longer. In the case of inclement weather we will reschedule for the next available date, which could be up to 4 weeks from the original session date. If you would like to cancel your session completely, you will forfeit your retainer as retainers are non-refundable. If you do not show up to your session or show up considerably late you may forfeit your session and all payments
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TURN AROUND
I have a 3-5 week turn around. Anything faster than that requires clients to purchase expedited editing services. $150 for 7 days. $250 for 3 days. No sneak peeks are offered at this time.
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SELECTED PHOTOGRAPHS
After careful review of the photographs taken pursuant to this Agreement, Photographer will edit and present to Client only those photographs that, in Photographer's sole judgment, best represent Photographer's work. Unless otherwise specified and agreed upon with client.
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LIABILITY LIMITS
Although Photographer shall take due care to perform photography services pursuant to this Agreement, Photographer's liability for any loss, damage, or failure to deliver photographs (including for acts of God, terrorism, accident, illness, equipment failure, or any incident of unpredictable misfortune) shall be limited to Payments made pursuant to this Agreement.
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COPYRIGHT
As the author of all photographs made pursuant to this Agreement and as provided by law, Photographer retains the copyright in and to the photographs. The parties agree that the photographs are not works made for hire in accordance with 17 U.S.C. § 101, and that Photographer retains those exclusive rights in the photographs provided by 17 U.S.C. § 106, including the rights to reproduce the copyrighted work, prepare derivative works based on the copyrighted work, distribute copies of the copyrighted work to the public, and display the work.
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CLIENT'S USE OF PHOTOGRAPHS
Client may use the photographs taken pursuant to this Agreement for personal, non-commercial purposes, including display on personal websites and copies for family and friends, if, when customary, credit is given to Photographer as "© Casha Mosley." Client agrees to not permit or assist with any commercial use or sale of the photographs without specific written consent of Photographer.
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RETENTION OF PHOTOGRAPHS
Photographer will retain copies of the raw photographs taken pursuant to this Agreement for at least 90 days after the portrait session; 180 days for weddings.
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MODEL RELEASE
Client grants Photographer and Photographer's heirs, legal representatives, and assigns the irrevocable, perpetual, and unrestricted right to use the photographs taken pursuant to this Agreement in all forms, media and manners, in conjunction with Client's own or a fictitious name, for advertising, trade, promotion, exhibition, or any other lawful purposes. Client now and in the future waives any right to review or approve: the photographs themselves, the use of the photographs, or the matter that may be used in conjunction with the photographs. Client waives any right to royalties or other compensation arising from or related to the use of the photographs. Client releases, discharges, and agrees to hold harmless Photographer and Photographer's heirs, legal representatives, and assigns from any liability by virtue of any blurring, distortion, alteration, optical illusion, or use in composite form, whether intentional or otherwise, that may occur or be produced in the taking, processing, or publication of the photographs.